Cancellation and Refund Policy

The customer has the option to cancel their order before Yayas Puerto-Rican Cravings begins the preparation of the products. However, special orders, such as cakes, are excluded from cancellations and refunds.

• Cancellations within the first 24 hours

  • If the customer decides to cancel their order within 24 hours of purchase, the full amount will be refunded, minus any additional fees related to the payment process, if applicable.

• Cancellations after 24 hours

  • If the order is canceled after 24 hours, a 25% penalty will be applied to the total order amount. In this case, only 75% of the amount will be refunded via electronic transfer.

• Notification of order preparation

  • Once the preparation of the order has begun, the customer will be notified via email with the subject:
    "Your order at Yaya's is complete."

  • We recommend checking the spam folder as emails may sometimes end up there.

• How to request a cancellation

  • To cancel an order, the customer must contact us exclusively via WhatsApp or phone at 717.503.6199.

    Refund Process

    • Refunds will be processed within 5 to 7 business days after the cancellation request is made. The time it takes for the refund to reflect in the customer’s account depends on the bank’s operational times, which may take 3 to 15 business days.

• Deposit or Transfer Errors

  If the customer makes a deposit or transfer by mistake, they must follow these steps:

  • Notify their bank to cancel the transaction.

  • Notify Yayas Puerto-Rican Cravings via WhatsApp at 717.503.6199, attaching the deposit or transfer receipt.

  • Yayas will verify that the deposit or transfer was not used for any order or special advance. The refund will depend on the bank’s operational times.

• Refunds Due to Emergencies or Inability to Fulfill the Order

  • A full refund of money or deposits will only be issued if, due to emergencies or situations beyond our control, Yayas Puerto-Rican Cravings cannot fulfill or deliver the order.

• Special Orders and Lead Time

  • Special orders, such as cakes, must be placed with at least 2 weeks’ notice. For other products and special services, a minimum of 1 week’s notice is required.

• Delivery Times and Modifications

  • We reserve the right not to accept modifications to orders within 48 hours

  • The delivery charge varies based on distance and will be added to your total order.

  • Delivery is available within specific areas. Additional charges will apply if the location is outside the delivery zone.

  • Estimated delivery time will be provided when you receive the confirmation order.

• Shipping Policy

  At Yayas, we ship all orders using USPS Priority Mail (2–3 days). Once the package is handed over to USPS, delivery times may vary and are subject to USPS handling and processing. While we work quickly to process and ship every order, Yayas is not responsible for delays, slowdowns, or any issues that occur once the package is in the possession of USPS. If your package is delayed, lost, or experiences any issue during transit, we will gladly provide the information needed so you can open a case directly with USPS.

• Payment Methods

  At Yaya’s Cravings, we make paying easy and convenient. We accept a variety of payment methods, including:

  • Major Credit & Debit Cards — Visa, Mastercard, American Express & Discover

  • Contactless Payments — Apple Pay & Google Pay

  • Cash App

  • Zelle

  • ATH Movil

  • PayPal

  • Cash

  • Checks

  In-Store Payments: Our Central Market York location accepts major credit/debit cards, contactless payments, and cash.

  Custom Cakes, Catering & Pre-Orders: Additional payment options such as Zelle, Cash App, PayPal, ATH Movil, and checks may be available depending on the order.

  Payment instructions will be provided when your order or booking is confirmed.

Cancellation and Refund Policy

The customer has the option to cancel their order before Yayas Puerto-Rican Cravings begins the preparation of the products. However, special orders, such as cakes, are excluded from cancellations and refunds.

• Cancellations within the first 24 hours

  • If the customer decides to cancel their order within 24 hours of purchase, the full amount will be refunded, minus any additional fees related to the payment process, if applicable.

• Cancellations after 24 hours

  • If the order is canceled after 24 hours, a 25% penalty will be applied to the total order amount. In this case, only 75% of the amount will be refunded via electronic transfer.

• Notification of order preparation

  • Once the preparation of the order has begun, the customer will be notified via email with the subject:
    "Your order at Yaya's is complete."

  • We recommend checking the spam folder as emails may sometimes end up there.

• How to request a cancellation

  • To cancel an order, the customer must contact us exclusively via WhatsApp or phone at 717.503.6199.

    Refund Process

    • Refunds will be processed within 5 to 7 business days after the cancellation request is made. The time it takes for the refund to reflect in the customer’s account depends on the bank’s operational times, which may take 3 to 15 business days.

• Deposit or Transfer Errors

  If the customer makes a deposit or transfer by mistake, they must follow these steps:

  • Notify their bank to cancel the transaction.

  • Notify Yayas Puerto-Rican Cravings via WhatsApp at 717.503.6199, attaching the deposit or transfer receipt.

  • Yayas will verify that the deposit or transfer was not used for any order or special advance. The refund will depend on the bank’s operational times.

• Refunds Due to Emergencies or Inability to Fulfill the Order

  • A full refund of money or deposits will only be issued if, due to emergencies or situations beyond our control, Yayas Puerto-Rican Cravings cannot fulfill or deliver the order.

• Special Orders and Lead Time

  • Special orders, such as cakes, must be placed with at least 2 weeks’ notice. For other products and special services, a minimum of 1 week’s notice is required.

• Delivery Times and Modifications

  • We reserve the right not to accept modifications to orders within 48 hours

  • The delivery charge varies based on distance and will be added to your total order.

  • Delivery is available within specific areas. Additional charges will apply if the location is outside the delivery zone.

  • Estimated delivery time will be provided when you receive the confirmation order.

• Shipping Policy

  At Yayas, we ship all orders using USPS Priority Mail (2–3 days). Once the package is handed over to USPS, delivery times may vary and are subject to USPS handling and processing. While we work quickly to process and ship every order, Yayas is not responsible for delays, slowdowns, or any issues that occur once the package is in the possession of USPS. If your package is delayed, lost, or experiences any issue during transit, we will gladly provide the information needed so you can open a case directly with USPS.

• Payment Methods

  At Yaya’s Cravings, we make paying easy and convenient. We accept a variety of payment methods, including:

  • Major Credit & Debit Cards — Visa, Mastercard, American Express & Discover

  • Contactless Payments — Apple Pay & Google Pay

  • Cash App

  • Zelle

  • ATH Movil

  • PayPal

  • Cash

  • Checks

  In-Store Payments: Our Central Market York location accepts major credit/debit cards, contactless payments, and cash.

  Custom Cakes, Catering & Pre-Orders: Additional payment options such as Zelle, Cash App, PayPal, ATH Movil, and checks may be available depending on the order.

  Payment instructions will be provided when your order or booking is confirmed.